Jordan Crabtree is the Owner and Founder of Highlands Best In-Home Care, where she brings over 8 years of experience in the in-home care industry, along with a deep passion for providing compassionate, personalized support to families in need. With a strong background in both hands-on caregiving and care coordination, Jordan has built her agency around one core mission: to help clients remain safe, comfortable, and cared for in the place they call home.

Throughout her career, Jordan has worked closely with a wide range of clients, including those living with dementia and Alzheimer’s disease, individuals requiring assistance with daily living activities, and those needing ongoing companionship and support. Her experience has given her a strong understanding of not only the physical aspects of care, but also the emotional and psychological needs of both clients and their families.

As the owner, Jordan is actively involved in every aspect of the business, ensuring that each client receives individualized attention and a care plan tailored to their specific needs. She conducts in-home assessments, collaborates with families to develop personalized care strategies, and works closely with her team to ensure consistency and quality in every interaction. Her hands-on approach allows her to maintain a high standard of care while building meaningful relationships with the families she serves.

Jordan is especially passionate about creating a care experience that feels personal, reliable, and far beyond what many families expect from traditional agencies. She prioritizes consistency in caregivers, clear communication, and a team-based approach that keeps everyone informed and aligned. Her goal is to not only meet needs, but to truly enhance the quality of life for each client.

In addition to her operational role, Jordan is dedicated to ongoing education and growth within the healthcare field. She is currently pursuing her Clinical Medical Assistant and Administrative Medical Assistant credentials, further strengthening her knowledge and ability to support clients and families with a well-rounded, informed approach to care.

Known for her compassion, attention to detail, and unwavering dedication, Jordan takes pride in building a team that shares her values and commitment to excellence. She believes that quality care starts with genuine connection, trust, and a willingness to go above and beyond.

At Highlands Best In-Home Care, Jordan’s leadership sets the tone for a service that is not only professional and dependable, but also deeply rooted in kindness, respect, and treating every client like family.

Jennifer Holleman serves as the Manager at Highlands Best In-Home Care and brings over 15 years of extensive experience in the healthcare field. As a Certified Nursing Assistant II (CNA II), Jennifer has built a strong foundation in both hands-on clinical care and the operational leadership required to ensure high-quality, consistent in-home services for every client we serve.

Throughout her career, Jennifer has worked closely with a wide range of patients, including those requiring memory care, hospice support, and long-term in-home assistance. Her experience in dementia and Alzheimer’s care allows her to approach each client with patience, understanding, and a deep respect for their individuality and dignity. She is highly skilled in recognizing subtle changes in condition, implementing appropriate care strategies, and ensuring that each client remains safe, comfortable, and supported in their home environment.

In her role as Manager, Jennifer oversees the day-to-day operations of care services, ensuring that every client receives personalized, reliable, and compassionate care. She plays a key role in caregiver coordination and scheduling, staff training and support, client care plan implementation, and ongoing quality assurance. Jennifer works closely with families to ensure clear communication, consistency in care, and peace of mind knowing their loved one is in capable hands.

Jennifer is also deeply involved in onboarding and mentoring caregivers, helping to maintain the high standards that Highlands Best In-Home Care is known for. She ensures that all team members are properly trained, supported, and aligned with our mission of providing care that goes above and beyond expectations. Her leadership helps create a strong, dependable team that families can trust.

Beyond her administrative and leadership responsibilities, Jennifer remains passionate about hands-on care. Her background allows her to step in when needed, provide guidance to caregivers, and ensure that every aspect of a client’s care plan is being followed with attention to detail and compassion.

Jennifer is known for her dedication, reliability, and genuine compassion for the families we serve. She consistently goes above and beyond to advocate for clients, support their needs, and create a care experience that feels both professional and personal. Her ability to connect with families, anticipate needs, and provide solutions makes her an invaluable asset to our team.

At Highlands Best In-Home Care, Jennifer embodies our commitment to excellence, integrity, and heartfelt care-helping families feel confident, supported, and at ease every step of the way.